Greentree Lettings & Property Management Privacy Policy

In providing the facility to enquire about our products via this website, Greentree Property Management collects information about you. In doing so, we take your privacy and our obligations under the data protection legislation very seriously. You have a right to expect a website to disclose its privacy policies - how your personal information is collected, used and shared. You also have a responsibility to choose which sites you feel comfortable disclosing such information to.

In order to comply with our obligations, Greentree Lettings & Property Management must obtain your consent to the use of your personal information. Please ensure therefore that you read the following statement carefully. Enquiries about our products through the Greentree Lettings & Property Management web site will be taken as consent to certain uses of your information.

Item A: Access to Registration Information

Greentree Lettings & Property Management will under no circumstances give access to your registration information to any third party for any purpose, either commercial or otherwise. Consistent with our obligations under the Data Protection Act 1998, your information is maintained in what we believe to be a well protected environment. Neither Greentree Property Management any other website operator can, however, guarantee that your information will remain secure from unauthorised access.

Item B: Public vs Confidential Information

You acknowledge that all of your submissions through the website are public and not private information. Always use caution when giving out any personally identifying information about yourself or your household. Greentree Property Management specifically disclaims any liability with regard to any actions resulting from your submissions and postings to the public portion of the website. Generally, any communication which you post through the website is considered to be non-confidential. If a particular webpage or form permits the submission of information that will be treated by Greentree Lettings & Property Management as confidential, that fact will be stated on those pages.

Item C: Use of Public Information

By posting communications on or through the website, you automatically grant Greentree Property Management a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform and display the information alone or as part of other works in any form, media or technology whether now known or hereafter developed. The foregoing grants shall include the right to exploit any proprietary rights in such communication, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You agree to waive any moral rights which you may have in such material.

Your consent

By enquiring via this website, you consent to the collection and use of your information by Greentree Lettings & Property Management in the ways outlined above. If, having given your consent to the use of your data, you subsequently change your mind you can stop all, or particular uses of your data by sending us an e-mail. 

Your Statutory Rights

You have a number of rights concerning the personal information we process about you. You have the right to:

• ask us for access to a copy of your personal information we hold about you. This is called a data subject access request. We may ask you to provide ID to verify your identity.  
• ask us to correct your personal information if it is inaccurate. We may ask you to provide confirmation to ensure the information we hold is accurate. 
• ask us to delete your personal information. We are unable to delete your information if the law requires us to keep it for a statutory period or there is a lawful reason we must keep the information. We will always investigate any request and advise you, if we are unable to erase your data.  
• withdraw your consent to use your personal information. Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by simply contacting the branch or team you have been speaking to. 
• ask us to restrict the use of your personal data, including direct marketing.  
• object to our use of your personal data for our legitimate business interests. You have an absolute right to object to our use of your data for direct marketing. 
• object to an automated decision.  

Who to contact to make a complaint 

If you wish to make a complaint about our compliance with data protection or GDPR to our statutory Data Protection Officer, please write to Lisa West at customerservices@greentreepm.co.uk   

We ask you to state in your complaint, the following information to enable an independent investigation:-

• Your name, contact email address and the address of the property (if regarding a tenancy, a sale, maintenance issue, mortgage or insurance policy) 
• The business trading name, branch location and names of any staff members
• A description of the complaint, time period or relevant dates, and 
• Please attach details if your issue relates to a letter, property description, copy of email etc.

Once we have the information above, an investigation will be carried out by the Data Protection Team. We aim to respond to your complaint as soon as possible, but no later than 10 days from receipt. If you remain dissatisfied following a complaint to our Data Protection Officer, you can submit a complaint about data protection, privacy and data sharing issues directly to the Information Commissioner’s Office (ICO) at: 

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 

Website:  https://ico.org.uk/  Email: casework@ico.org.uk    Telephone: 0303 123 1113

Our ICO registration no: ZA860313